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Bonaverde Marketplace

Coffee Growers

We’re currently working with three grower partners in Nicaragua to supply coffee to our customers, as well as establishing agreements with interested growers in Mexico and Sao Tome e Principe. We’ve received more than 200 inquiries from growers interested in selling beans on our platform, and our current focus is on building the infrastructure needed to bring them on board as quickly as demand grows.

Growers on our platform are guaranteed a price of at least 25% above production cost. For the first time, they’ll also have the opportunity to drive up demand and prices for their coffee by building their own brands.

Marketplace

An early version of our online platform will be tested by 110V Beta testers in summer 2017. We'll have a marketplace available to accompany mass shipment in late summer and autumn 2017, with additions and improvements consistently arriving as the user community grows.

Currently, we’re working with three Nicaraguan growers connected through highly-respected coffee sourcing partner ECOM. As we move forward, Bonaverde sourcing facilitators, or Coffee Scouts, will take responsibility for onboarding growers to the marketplace. We’re working on a set of standards to ensure fair practices and high-quality for the beans in our marketplaces. You’ll also be able to leave reviews of coffee purchased through our marketplace. We expect sales and reviews to organically set and uphold high quality standards.

Customs and tax are included in your coffee price. For the moment, we'll be accounting for them. Later, our distributors will take over addressing these costs. 

While pricing will depend on origin and varietal, our green bean pouches will be available for about $2 each. These single-portion pouches are packaged to contain enough beans for 1l of coffee.

While you’ll be purchasing beans from growers via our marketplace, it doesn’t make sense financially for them to ship each consumer-sized package directly to your doorstep. At the beginning, Bonaverde will facilitate shipment. Later, fulfillment partners in coffee consuming countries will receive large shipments of beans from growers, which they will pass on to you after you order. Our ecosystem is carefully set up to ensure that these fulfillment partners’ profits are directly tied to growers’ profits, putting value-added processes in the hands of producers and consumers rather than middlemen.

Machine Operation

General Questions

Yes, the coffee pouches are biodegradable filters so you can recycle them -- better yet, however, you can compost them.  You can put them right into your garden (just remove the small scanner chip).

The Bonaverde Berlin is 50 cm (20") tall, 25 cm (10") wide and 25 cm (10") deep.

The white/green and silver/black are the exact same size. 

The machine weighs about 10kg (22 lbs).

Consumption of electricity during stand-by mode is approximately 1 watt.

 

Im Stand-By Modus verbraucht die Maschine circa 1 Watt an Strom.

The roast-grind-brew process takes approximately 15 to 20 minutes, depending on roast profile and coffee variety.

Currently, the machine is only calibrated for full pots of coffee. We are working on a half-pot option for times when you don’t need a full liter of coffee. 

Nein, das ist momentan nicht möglich. Sollten zu viel oder zu wenig grüne Bohnen in die Röstkammer gefüllt werden, wird die Bohne entweder überröstet oder zu wenig geröstet. In beiden Fällen verfälscht dies den Genuss des Kaffees.

Yes. We're developing features that will allow you to adjust existing roasting profiles, create and store personal roast profiles, exchange recipes with other Coffee Changers, and find profiles created by professional roasters - all through your smartphone.

Throughout development of our roast-grind-brew process, we've consulted with coffee experts (including our team’s two Q Graders), roasters, coffee lovers and baristas to ensure our machines produce the best tasting coffee available. Opinions on degassing vary, and differ depending on type of roast, bean varietal, and whether you’re preparing espresso or filter coffee. In the end, we come back to the taste. Over the course of our development, the over 15,000 people who have tasted our coffee have had no complaints about the taste - in fact, they’ve raved about it!

Two reasons:

  1. Security for your machine. Infinite or multiple use chips leave openings for hackers. Single-use chips protect the security of your machine.
  2. Security for farmers. We’re welcoming all players - growers, brands, roasters, etc. - into our online marketplace. We believe their presence can burgeon growers to greater success. This only works, however, if they have incentive to play by the rules. The big players have a vested interest in the current system. They benefit from owning value-added processes. We need to make sure our ecosystem is protected through some kind of guard, to ensure it remains the grower-centric trade infrastructure it is designed to be. Single-use chips make this possible.

Not at the moment. Once the process has begun, it must run through to completion. Given the wide interest in this, however, we are looking into developing grind-only and roast-only features through our app.

We selected a high-alloy steel grinder for optimum durability. The grinder is meticulously calibrated for a consistent grind, every time.

The machine weighs 9kg.

At the moment, the machine only processes green beans. It is not possible to bypass the roaster to access the grinder.

The RFID chip contains a unique serial number for the coffee you're about to prepare. This serial number is associated with a range of information in our Coffee Cloud, including the ideal roasting curve for the bean. When you scan the RFID chip, it sends the number to the Coffee Cloud, which then tells the machine what temperature to use at various stages of the roasting process. It does not contain grinder settings - you can set those yourself using the dial behind the water tank!

We’ll be meeting the standards set by European recycling law, which is arguably the strictest in the world. We’re happy to bring these high environmental responsibility standards to where ever you brew your coffee.

Operation

Here is a quick video on how to set up the machine: https://vimeo.com/242722088

 

Your owners manual also has detailed setup instructions with photos, and here are a few quick tips to get you started.

Unboxing the machine -- we recommend you keep the packaging in case you want to take the Berlin somewhere, like your office!

1. Remove the eggshell carton from the top of the machine.

2. Leaving the machine in the bag, lift it out of the package.

3. Open the bag and slide it down around the sides of the machine.

4. Take a moment to remove all foil and stickers from your machine.

5. Remove the plastic security ring from your coffee carafe.

Setting up the machine.

1.  Plug it in! The power cable will already be inserted into the bottom of your machine. 

2.  Double check to make sure the cable is firmly inserted in the machine before plugging it into the socket.

3.  Once plugged in, a white light will indicate that your machine is ready to rock and roll.

4.  Tap the round sensor on the front of your machine to get started. A yellow light will flash, indicating the machine is ready for its first air filter.

5.  Find the air filter that came with your machine and scan it into the machine by holding it in front of the sensor panel on the front of your machine. Now unwrap the filter so it can be inserted into the machine.

6. To insert the air filter, gently push in the panel on the top right side of the machine and take out the big black air filter box. You may have to be a little firm with it if it’s stubborn. Open the top of the air filter box and push the flaps asked to insert the air filter. With the air filter safely nestled inside, move the flaps back. It only fits one way but the flaps do take a bit of pressure to close!  Re-attach the cover and re-insert into the side of the machine.  Then put the outer panel back on by putting the bottom of the panel in first and gently press it back into place.  Your air filter is good for 30 brews.  Don't worry, you don't have to count, a yellow light will appear on the sensor panel when it is time to replace it! 

Making Coffee -- ok, now we are ready to make some amazing coffee! 

1.  Push the round sensor and scan your selected coffee pouch on the front of the machine.

2. Open the roasting chamber using the simple push-push mechanism. Tear the top of the coffee pouch open along the perforated line, pour your beans into the roasting chamber, and push roasting door close.

3. Your empty pouch has transformed into a coffee filter. Magical! Insert the filter into the filter drawer which is located just above the carafe.

4. Fill the water tank on the left side of the machine (with water only please).

5. With all players in place, push the round sensor on the front of the machine to begin the roast-grind-brew experience!  

 

 

When you plug in your Bonaverde Berlin, the SIM card inside automatically connects to the available cellular network (it operates on 3G).  The is no cost to you for this connection.

We have released an alpha version of our Coffee Concierge that will allow you to connect your phone to the machine.  This feature, which runs on Facebook Messenger and can be found at concierge.bonaverde.com on your phone or computer.

Say "hello" and you will be prompted for some information. The Coffee Concierge connects to Facebook Messenger using the machine's unique IMEI number (International Mobile Equipment Identity), a 15 digit number which for the Berlin usually starts with 35704 and is found on the bottom of your machine along with the serial number.  

 

Below please find a series of "how to" videos that quickly walk you through some basics of machine operation can cleaning, along with an explanation of the Coffee Changer Badge

How to setup the Berlin: https://vimeo.com/242722088
How to use the Berlin: https://vimeo.com/242721219
How to replace the air filter: https://vimeo.com/242720705 
Machine Framework (understanding the different parts): https://vimeo.com/242720218
Understanding Light Signals: https://vimeo.com/242719577
How to rinse the machine: https://vimeo.com/242719302

Coffee Changer Badge: https://vimeo.com/242719064

We hope you're enjoying your coffee!

 

There is no on/off or "power" button on your Bonaverde Berlin.  You simply plug it in and you are ready to go.  

By touching the sensor pad on the front of the machine you will "wake it up" and be ready to go.

After you make a pot of coffee the machine will keep the pot warm for 15 minutes and then turn off automatically.  Your machine will then go into standby mode until you are ready to make your next pot.

 

(Note to beta backers -- we heard from a lot of you that you did not like the persistent flashing light on the sensor panel so we disabled that in the final version of the machine.)

We’re sorry our manual is a bit out of date, but the good news is, your machine does not require a full rinse cycle as we do a test rinse at the point of production.

Simply give the glass coffee jug and plastic water container a quick rinse in your sink before using the first time, and you are all set to enjoy your first pot of freshly roasted coffee!

If you are having trouble with the Coffee Concierge here are a few things you can do to troubleshoot.

  1. Be sure you are connected.  Have you been prompted for your IMEI number (International Mobile Equipment Identity), a 15 digit number which for the Berlin usually starts with 35704? The IMEI is located on the bottom of your machine along with the serial number. If you have not yet connected then say Hello to the Concierge and we'll be sure we get you connected.  During the alpha stage, this will be a manual process so it may take a day to get you on board.
  2. If you have already connected, try a reset.  Type in "Cancel" and this should reset the Concierge.  You may be prompted to reenter your IMEI number but you should not need to be re-added as you will already be noted as an accepted user.

If neither of these remedies work, try a hard reset by unplugging your machine for 10 seconds and then plugging it back in and try again.

 

The Bonaverde Berlin is automatically connected to the Internet through a 3G cellular connection when the machine is plugged in.  This connection is managed by Bonaverde and there is no charge to the user.  

There is no wireless (wifi, wi-fi) connection of the machine itself.  However, by visiting  concierge.bonaverde.com you can connect the machine to Facebook Messenger (phone or desktop) which will allow you to control the machine from your phone.  For more information about connecting your Berlin to the Coffee Concierge please visit this article: 

If there is no cellular service available in the location of the machine, one can still make coffee by using the RFID scan pad on the front of the machine to start the roast-grind-brew process.

No. Once it's plugged in, the machine is ready to use anytime! 

Nein, die Maschine ist betriebsbereit, sobald sie an Strom angeschlossen ist.

Yes! For your convenience, we pack our green beans in a biodegradable coffee filter. If using green beans from other sources, we recommend you to use a commercial coffee filter no. 4.

Ja! Im Moment haben wir verschiedene Verpackungsvarianten für die grünen Bohnen. Sollten diese in einem Kaffeefilter verpackt sein, kann dieser direkt als Filter benutzt werden. Sollten die grünen Bohnen in einer der anderen Verpackungen ankommen, muss der Benutzer bitte einen handelsüblichen Filter in das Filterfach einsetzen (wir empfehlen Größe 4, es geht aber auch jede andere Größe, die gut in das Filterfach passt.)

Open the filter drawer above the coffee jug by pulling it gently towards you. Open and insert the coffee filter. Push the drawer back into the machine.  

Öffne die Filterkammer mit einem leichten Ziehen zu dir, lege den Filter ein und schieb das Fach zurück in die Maschine.

The amount of water used will influence the taste and bitterness of the coffee. We have indicated some different levels you may want to try - but as long as you don't go below the minimum recommendation, it's up to you!

Du selber kannst entscheiden wie viel Wasser du in den Wassertank füllen möchtest, je nachdem wie stark oder leicht dein Kaffee werden soll. Beachte jedoch, dass das Minimum nicht unterschritten wird.

First, open the filter drawer by pulling it gently towards you. Then remove used coffee filter. The filter is biodegradable. We recommend reusing the coffee grounds for compost, fertilizer, or cleaning!

Zuerst öffnet man das Filterfach mit leinem leichten Ziehen und entnimmt dann den gebrauchten Filter. Der Filter selbst ist biologisch abbaubar und der Kaffeesatz kann zum Beispiel als Düngemittel verwendet werden

es! Use the dial behind the watertank to choose between five expertly-calibrated grinder settings.

Maintenance

Here's a quick video on how to replace the air filter: https://vimeo.com/242720705 

For those of you would prefer written directions, here you go! 

Be sure the machine is cool and unplugged before you proceed.  The air filter is located in the compartment on the right side of the machine. Gently push the round shallow indent on top of the compartment to open. Remove the outer cover and set it aside. Take out the black air filter box, remove the lid, flip up the small metal clips and remove the filter. Discard or recycle as local laws allow.

Unwrap the new filter and keep the packaging which contains RFID tag needed to reset the filter count.

Insert the new air filter, white-side up, and push down the metal clips. Return the lid to the air filter compartment and be sure it is tightly closed.  Click the compartment cover back on and return the compartment to the machine, inserting the bottom first.  Before starting another roast-grind-brew process, touch the round sensor, wait for the beep, scan the RFID tag on the air filter packaging, and touch the sensor again. You are all set!

 

Öffne das Luft-Filter-Fach auf der rechten Seite der Maschine indem du vorsichtig mit Zeigefinger oder Daumen in die runde Einkerbung drückst. Die Seitenwand klickt heraus und du kannst sie zur seite legen. Nimm die schwarze Luft-Filter-Schachtel heraus sodass der schwarze Deckel nach oben zeigt. Gib dabei Acht, dass keine Kaffeebohnenschalen heraus fallen. Öffne nun den Deckel der Box. Öffne die zwei Stahlbügel bis zum Anschlag, so dass du den gebrauchten Lluftfilter optimal entnehmen kannst. Nimm den neuen Luftfilter aus der Verpackung und setze ihn in die Luft-Filter-Box. Wichtig ist, dass du die Verpackungsfolie des neuen Luftfilters behältst. Klappe die zwei Stahlbügel mit Druck auf den neuen Luftfilter. Nun kannst du den Deckel der schwarzen Luft-Filter-Box wieder schließen und die Schachtel in das Seitenfach der Maschine drücken. Die Luft-Filter-Box muss auf die richtigen Adapter gedrückt werden. Anschließend kann die Seitenwand der Maschine von unten wieder eingehakt werden und oben in die Maschine eingeklickt werden. Um den Luftfilter zu aktivieren muss der runde Lichtsensor einmal berührt werden, bis der Schriftzug SCAN aufleuchtet. Dann bitte den RFID tag scannen, der auf der Rückseite der Luftfilter-Verpackung zu sehen ist und noch einmal den runden Lichtsensor berühren.

The air filter will last for 30 roasts.  The machine will let you know when it is time to change the filter with a yellow light on your sensor panel. Remember to scan the code on the new filter (there is a sticker on the packaging) so that your machine resets its counter after replacement.

Here is a quick video on how to replace the air filter: https://vimeo.com/242720705 

Der Luftfilter sollte nach circa 30 Brühvorgängen ausgetauscht werden. Der runde Lichtsensor leuchtet gelb, wenn dies der Fall ist.

 

 

The Bonaverde Berlin comes with a standard one year warranty.  We want you to be happy with your product and will do our best to get you brewing again as quickly as possible!

If your machine fails during normal usage and we are not able to get it working again via our customer support team, they will put you in touch with our aftermarket service team.  Our aftermarket team will work with you to repair or replace your machine at no cost to you.

If you damage your machine (e.g., accidentally knock it off the table) our aftermarket team will assess whether your machine can be repaired and further determine any costs to do so.

 

 

The grinder should be cleaned about every six months. We are developing a maintenance kit for this purpose, which will include grinder cleaner and water softening agent. We will keep you posted!

 

Ja, das Mahlwerk sollte ungefähr alle 6 Monate gereinigt werden. Wir entwickeln zur Zeit ein Maintenance Kit inklusive Mahlwerkreiniger und Entkalker. Unsere Beta-Tester werden natürlich als Erste dieses kit testen können! Wir halten Sie auf dem Laufenden!

The silver skins should be emptied once a week, or every 5-10 brews.

Die Kaffeebohnenschalen sollten einmal pro Woche aus der Metallkammer entleert werden.

The water tank, roasting chamber and air filter cartridge are all easily removed for maintenance. While the grinder cannot be removed, we are developing a kit for cleaning it every six months. We advise that you contact your distributor with other maintenance concerns.

To clean your machine, simply wipe with a damp towel or cloth. The filter drawer and coffee carafe are both dishwasher safe for easy cleaning.

Je nach Gebrauch sollte die Kaffeemaschine regelmäßig gereinigt werden. Die Röstkammer und Maschine können mit einem feuchten Putztuch gereinigt werden. Filterfach und Kaffeekanne können auch per Spülmaschine gereinigt werden.

Common Problems

Here's a video on the meaning of the different light and signals: https://vimeo.com/242719577

 

Your Bonaverde Berlin has its own special language of lights and sounds, designed to make it easy to understand your machine’s processes and needs.

Here are some tips for when the circle on your scanner bad turns a particular color.

Green - Green lights are for affirmation! A green light means all systems are go, indicating either a successful scan or a freshly finished pot of coffee.

Blue - Blue lights are for water. Fill your water tank, press the round sensor, and the brewing should restart smoothly.

Yellow - Yellow lights are your machine’s request for a new air filter. Once the air filter is correctly replaced, the light should return to white.

Red -- Red lights indicate there is an issue or error.  It is important to also listen for a "beep" that will give you some indication of the problem. Here is a quick guide.

Red Light (and no beep) = Possible scan error.

If after a scan the machine flashes a single red light, you may have scanned the wrong tag. Wait for the round white light to come back on, press the round sensor, and scan again.

Red Light + Single beep = Roasting Chamber or Air Filter or Filter Drawer not inserted correctly

Check the Air Filter and silver skin container to ensure they fit snugly in their compartment (right side of the machine). Check the Roasting Chamber and Filter Drawer to ensure they are in their correct their positions.

Red Light + Two beeps = Something has gone wrong. 

Try resetting the machine by holding the sensor button for 5 seconds.  If this doesn't work, try unplugging the machine for 10 seconds and plugging it back in. 

All lights are turning red: If all lights on the machine turn red on plug-in, the machine may simply need to cool down after its last roast. Wait for the red lights to turn off and switch to a pulsing white light before starting your next pot of coffee.

  

If none of these remedies work, please contact the support team through support.bonaverde.com.

 

 

 

If you are having trouble with your Bonaverde Berlin and you have not been able to solve the issue through one of these methods, you can try a hard reset by holding the sensor button for 5 seconds.  If this doesn't work, try unplugging the machine for 10 seconds and plugging it back in. 

For information on how to reset the Coffee Concierge, please click here.

Your power cord should be safely tucked in the coffee carafe during shipping. As items sometimes shift during shipping, you may also find it underneath the eggshell packaging. Once located, the cord attaches to the bottom of the machine. 

Normalerweise ist das Kabel in der Kaffeekanne. Falls nicht, bitte nochmal im Karton selber nachschauen, manchmal liegt es auch am Boden unter der Eggshell-Verpackung.

Crowdfunding Backers and Pre-Orders

Common Questions

When registering in the contest, each participant agrees to the following conditions of participation:


The contest is hold exclusively for Bonaverde’s fourth Kickstarter anniversary and therefore open for everyone around the world who supported Bonaverde with an investment on Kickstarter in 2013. Eligible are all natural persons 18 years and up.
All employees of BONAVERDE COFFEE AG are excluded from taking part in the contest as well as their relatives.

The contest is organized by BONAVERDE COFFEE AG c/o MCB Beteiligungs GmbH, Rosenthaler Str. 2, 10119 Berlin Germany.

The contest is not linked to Facebook and Instagram and is not sponsored by the mentioned social media networking sites.

To enter the contest each user must “like” the marked and fixed contest-post on Facebook and post a picture of either the Bonaverde Berlin, coffee or a coffee cup. Participation via mail, e-mail, etc. are excluded.
Each participant can only enter once. The winning picture will be chosen by members of BONAVERDE COFFEE AG.
Participants declare that the posted picture is free from the rights of third parties, that the winner either owns the rights or owns the consent of the picture’s creator.
Also participants are obliged to refrain from illegal or foreign content.

Period of participation is from 12th of November 2017 to 24th of November 2017.

The winner will be picked and also announced on Monday, the 27th of November 2017, and informed below the picture (as a comment).
If the winner doesn’t respond within seven days, a new winner will be chosen.

Participants can win a Coffee Tasting with Kike, Bonaverde’s Head of Roasting, on 3rd of February 2018. A Travel Voucher including transportation and an overnight stay in a hotel incl. breakfast in Berlin for two are part of the voucher as well.
All extra costs (phone calls, mini bar in the hotel, etc.) are bore by the winners themselves.
The winner will receive the voucher via e-mail.
The prizes cannot be exchanged, transferred to another person, nor be paid out in cash.

The winner’s name will be published. The winner must be aware of being filmed and/or photographed on production days for commercial projects and must assign spatial and temporal, absolute and exclusive rights of use and rights to edit of the recording images and sounds to BONAVERDE COFFEE AG for commercial use.

Facebook and Instagram names of participants will be registered and saved for determination of the winners, but not longer than 30 days. All data will be deleted afterwards and not shared with third parties. Comments on Facebook remain and stay publicly available.

Participants enjoy the rights of information, modification and revocation.

BONAVERDE COFFEE AG reserves the right to adjust, modify or terminate the competition if necessary.

With handing-over of the prize, BONAVERDE COFFEE AG shall be free from all obligations. Any liability for defects as to the quality or title of the information is excluded from BONAVERDE COFFEE AG.
With confirmation of the trip, the winner is subjected to the travelling conditions of the organizer.

Legal recourse is excluded.

 

 

 

While we hope you’ll help us build a fairer world of coffee by using our marketplace to buy directly from growers, crowdfunding backers will have access to smartphone features that will allow you to roast any bean on your machine. These will include the option to choose from roasting profiles for any beans without an RFID. As we continue to develop these features, you’ll also be able to build your own profiles for green beans from your phone.

Shipment, Delivery & Refunds

Beta machines for 220V testers were shipped in December 2016.
Beta machines for 110V testers are scheduled for shipment in summer 2017.
Mass delivery is expected for late summer 2017.

Kickstarter

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Kickstarter FAQ

Marketplace

Coffee

Machine

Business Model

Farmers

Berlin Manual

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Find answers in our troubleshooting guide or send us a support ticket below.